Category: Welcoming Disabled Customers

Welcoming disabled customers focuses on how organisations create accessible and inclusive experiences for disabled people. This category explores how to remove barriers in customer journeys, improve accessibility in services, and ensure disabled customers are supported in practice. It covers communication, environment, and service design, helping organisations create inclusive experiences from the start.

Making your forms inclusive - Title was a picture of a form

Asking About Access Needs on a Form

It can’t be emphasised enough, the importance of providing services that are inclusive of both disabled customers and employees. One way to ensure access and...
Text in image: including disabled people. What does it mean and what does it look like in your business or workplace

Including Disabled People

Demystifying the difference between accessibility and inclusion and explaining how they are different but need to be thought of in conjunction with each other
Blog banner: How Do I Make My Business Inclusive For Disabled Customers?

How Do I Make My Business Inclusive For Disabled Customers?

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Accessible Online Events – 6 Quick & Easy Tips

In This Blog: Ensuring you are always hosting accessible online events will support participants to feel engaged, welcome and included regardless of their access requirement....
Does Disability Inclusion Exclude Others? Celebrating Disability blog

Does Disability Inclusion Exclude Others?

In This Blog: disability inclusion is possible for everyone in every business with every level of impairment. Here we will dispel the myth that it...
Creating An Accessible Event

Creating An Accessible Event

In this blog:  What to do to create an event that is successfully accessible and inclusive for disabled people.  Helping disabled people to feel valued and welcome...
2 women talking round a table - How to talk about disability

Understanding Disability Language

Disability language can be hard to get one's head around. One reason for this is because language surrounding disability is so fluid and what was...
DISABILITY AWARENESS TRAINING BENEFITS

Disability Awareness Training Benefits

In This Blog: there are many benefits to disability awareness training. Within this blog, we have listed just 7 of these and the ways to...
3 characters -red blue and yellow, carrying 1 letter each - Y, E and S

How To Make Your Business More Accessible

When you break down the term ‘accessibility’, You get the most straightforward definition in the word – the ‘ability’ to ‘access’. Accessible design doesn’t specifically...
Road sign with inclusion pointing left and accessibility pointing right. Next to this, an image of a winding road with many twists and turns

An Unexpected Trip

Where My Journey Begins…. I recently attended an event in London. The details about where the event was held were quite sketchy.  Once I arrived at...

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