Disability Awareness Training

Online & face-to-face disability awareness training for businesses and not-for-profit organisations

Inclusion Equals Business Growth

Workplaces that support inclusion of disabled people can be essential to a happy, productive workforce. Did you know that under the Equality Act 2010, an employer cannot ask about an individual’s disability?

This is true of an employee in the workplace and of a candidate at recruitment stage. Knowing how to ask the right questions will ensure the individual receives the necessary support and feels that the business cares about their wellbeing.

The training sessions we have developed are designed to support your employees to get a good handle on disability awareness. This is important as your employees are more often than not the ones that will be working face-to-face with disabled people, whether those  disabled people are employees of your business or customers looking to buy a product or service.

Whilst all our training sessions are tailored to your specific goals and needs, the examples listed below are the most popular sessions that cover topics most businesses would like to know more about.

When you choose a Celebrating Disability training package, you can expect the following:

  •     Conversation about your goals and outcomes
  •     Tailored training session
  •     Trainer with lived experience of disability
  •     Handouts to complement the learning
  •     Half page summary of outcomes and recommendations

Disability Awareness Training Supports Inclusion

For us, disability awareness training isn't just about developing an awareness of disability, it's about using that awareness to understand how to be more inclusive of disabled people.  We do this by supporting our delegates to feel confident and knowledgeable about the barriers that disabled people face and then developing skills to find solutions to these barriers.  This way, we can support your employees, associates and colleagues to be confident and competent when engaging and supporting disabled people.

Whether you are looking for group disability awareness training for your team, a one-to-one session for an individual employee or disability sessions over lunchtime, Celebrating Disability can help.   Explore the tabs below to see what our training sessions can deliver.

Training Style & Delivery Method


The ethos of all Celebrating Disability work is

Awareness That Leads To Inclusion 

Celebrating Disability training sessions are interactive in nature. Whether that be an online training session or a face-to-face training session.  When exploring an evocative subject such as disability, it is important that delegates feel confident to share ideas, concerns and biases.  This is because when exploration is shared, ideas for implementation of strategy can begin to be formed.

Role Modelling Behaviours

We role model behaviour.  The lead trainer; Esi Hardy has a physical disability herself.  Therefore, she has her own access requirements that need to be considered.  Consideration of access requirements is a top priority in any training session. We offer many options to mitigate barriers to engagement due to access requirements.

All Questions Welcome

Due to disability being a somewhat taboo subject, it can be quite difficult at times for delegates to truly share their experiences or even to ask certain questions.  However, if those questions cannot be asked and experiences cannot be shared, it is harder for delegates to develop that awareness that leads to inclusion.  Therefore, Esi encourages an environment where people feel confident and safe to ask all and every question.


In order to support delegates to stay focused and engage, many different delivery methods are utilised.   Interaction is the name of Celebrating Disability delivery style was taking into account learning styles and access requirements.  To learn more about how we insure access requirements are covered, read this blog.

A range of delivery methods are used to embed learning.  These methods include:

Training Objectives

Whilst the subject of the training may vary depending on the desired objectives, some themes within the disability awareness training sessions will remain constant:

  • Confidence when engaging and talking to a disabled person, including the language that is and isn’t appropriate to use
  • Exploration of the breadth of disability
  • A look at some of the barriers presented to disabled people with examples of solutions to these barriers

By the end of a Celebrating Disability disability awareness training session, delegates will have developed an understanding of the barriers for disabled people face and tools to mitigate these barriers.

They will have gained confidence when interacting and talking to disabled people.

Recruiting Disabled People - disability training session for Illumina with Esi Hardy
Recruiting Disabled People - Disability Training Session for Illumina with Esi Hardy

Sample Disability Awareness Training Agenda

We use the following practices to aid learning:

  • Group work
  • Discussion-based exercises
  • Real life case studies
  • Lived experience examples
  • Games and quizzes

The content within these workshops is designed to arm businesses with the necessary tools to engage, retain and value disabled employees and customers. With these you can continue your journey to creating a business that is inclusive for disabled people.

When reading the sample agenda below, please bear in mind that this is a overview of a generic training session. Although elements of outcomes will be used in every training session, individual sessions will be bespoke to training needs.




Room agreement


Disability inclusion and the social model of disability


Understanding disability


Barriers faced by disabled people and ways to mitigate those barriers


Language and communication




The social model of disability and your workplace


Group scenarios to embed learning with feedback to the whole group




Reflections from the session and next steps




Useful links and resources



All disability awareness training sessions can be delivered in house or remotely over a digital platform and designed to be interactive (even when delivering a talk). We cover many topics from general disability awareness to specific sessions on recruiting disabled employees. Our belief is that by creating interactive sessions, we can offer delegates in the room opportunities to discuss what they are learning. This ensures any new theories and ideas are relevant to the people in the room.  Learn more about our disability awareness training in the workplace delivery style in our blog.

Due to the fact that our sessions are interactive, we prefer to run sessions for no more than 16 delegates at once.

Ready to talk about the content in your disability awareness training?

Let's talk

We have found the sessions below to be very popular:

General Disability Awareness Training Session

Ideal For: Front facing customer service, care professionals, charities.

This disability awareness workshop offers delegates an overview of disability awareness and equality. After attending the session, delegates should be able to confidently suggest practical solutions to implement to create inclusion in their workplace.

The session will offer an overview of the following:

  • Social Model of Disability
  • Language and Etiquette
  • Barriers faced by disabled people
  • What disability is and isn't
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Front of House Training Session

Ideal For: Customer-facing Staff, Marketing and Communication

Front of House training to support employees to feel confident and competent when welcoming disabled customers, visitors, guests and clients into your organisation.

This session will offer an understanding of barriers that disabled customers face.  We will then, as a group think about practical solutions to ensure that your business is accessible for disabled people.

Additional Features:

  • Language and Etiquette
  • Offering extra support
  • Developing confidence when interacting
  • Physical environment
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Creating Accessible & Inclusive Events

Creating accessible events isn’t only about the physical space; although this is very important.  It is also about ensuring that the disabled people that attend your events feel included in your events, whether these events be live or online.

Many of the strategies that can be implemented to make sure disabled people can engage in your events are inexpensive and easy to implement.   This latest article talks about relatively easy strategies you can do to ensure disabled people do not miss out on your engaging online events.

This training session is designed to support delegates to understand what needs to be done in order for everyone to feel included and confident to participate.

Additional Features:

  • Ensuring accessibility
  • Meeting individual requirements
  • Engagement leading to the event

How To Talk About Disability Training Session

Ideal For: Marketers, Sales, Retail, Hospitality

A comprehensive look at the language surrounding disability. Delegates will leave with an understanding of the difference between inclusive language and political correctness.

​This session will support people who lack confidence about the words and phrases they use when talking about disability and to disabled people.  It will help to clarify which words are appropriate and why they are more appropriate than others.

Additional Features:

  • Background to disability related language
  • Alternative terms and phrases
  • Developing confidence to engage with disabled people
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Disability In Recruitment Training Session

Ideal For: Human Resources,  Recruiters, Line Managers, Senior and Executive Management

The session offers guidance and tools to ensure end to end inclusion and access to the recruitment process for every candidate who is interested in applying for a role.  It gives an insight into the barriers faced by disabled people entering employment and ways to mitigate such barrier s.

Additional Features:

  • Content to attract disabled candidates
  • Accessible interviewing process including reasonable adjustments
  • Mitigating bias in the selection and interviewing process
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Supporting Disabled Employees Training Session

Ideal For: Line Managers, Human Resources

In order to successfully support a disabled person in the workplace, colleagues and managers must first feel confident.  This often comes with a developed awareness of disability, understanding of the resources available and an inclusive workplace culture.  This will create disability inclusion in the workplace - creating an inclusive environment for everyone.

This session offers useful advice and guidance to managers to make the above a reality.  Aiding them to confidently and competently support a disabled employee to succeed.

Additional Features:

  • External resources available to disabled people and employers
  • Developing inclusive "business as usual" strategies
  • Creating a workplace culture inclusive of disabled people
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Get ready for a fun and informative training session

One-to-One Training

Ideal For: Individuals and team leaders

Whilst it would always be recommended that a training session for the entire team would be beneficial, we understand that this is not always possible and that sometimes you may need to train a single member of staff. In this instance, we offer a 2.5 hour training session for your employee. This can be delivered face-to-face or via online conferencing software.

All of the sessions listed above as well as bespoke sessions specific to your needs are available on a one-to-one basis.

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Link & Learn

A great way to get all your employees in one place at the same time, to share ideas, to meet new people and just spread the word of disability inclusion. Creating bite-size sessions where colleagues have the opportunity to collaborate while eating lunch, Celebrating Disability will facilitate guided discussions to support the development of that inclusive culture.

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 Training Sessions / Guest Talks & Panel Discussions / Consultancy Services / Disability Audits

There are so many benefits to having a strategy to implement disability awareness and inclusion within the workplace.  This blog offers 8 benefits to consider

Read The Blog

How Disability Awareness Training Benefits You

Between April and June 2017, there were 3.5 million disabled people in the workplace. Only around 10% of disability is physical, so the likelihood of employing disabled people in your workplace without realising is high. Many disabled people do not disclose their disability due to fear of repercussion or simply not knowing how to initiate the conversation.

Disabled people as employees

Disabled people who feel secure in the workplace will take less sick days, are more likely to engage and will become ambassadors for your business. By building a truly inclusive workplace culture, you will be a step closer to ensuring that the above happens.

Our workshops explore these areas and provide insight so that your business can implement strategies that will welcome and support disabled people in your workplace.

Disabled people as customers

It is virtually impossible to support a disabled person to feel welcome if the person in charge of this does not feel comfortable interacting. If they are too concerned about the language they are using, whether they are offending or if they should ask somebody if they need help, they will never get past “Hello”.

These training sessions will support staff to know what to say, how to say it and what to do. Most importantly, staff will be given insight into how to come up with solutions to barriers that prevent disabled people from doing what they would like to do.

Our trainers all have lived experience of disability along with business experience in a variety of sectors. Our workshops are interactive sessions where participants can explore and develop their own thinking.

Often what prevents true inclusion for disabled people is a lack of awareness, a fear of saying the wrong thing and misinterpreted perceptions. The workshops we deliver aim to tackle these barriers with discussion, group exercises, and expert knowledge.

To ensure learning from workshops is carried back to the workplace, delegates are also encouraged to set goals.

Questions About Disability Awareness In The Workplace

Disabled people are not disclosing their disabilities

This is not unique to your organisation.  At Celebrating Disability, we hear this question time and time again.

Disabled people do not disclose their disability easily for many reasons.  Some reasons include a fear of repercussions; repercussions of not being offered a position, of being held back in the current organisation, not being accepted into education settings.

Your organisation may have all the best intentions and have all the processes in place to support disabled people but, history tells disabled people that disclosure is a bad idea.

Other people may not identify themselves as having a disability.  This would mean they may not alert you to any support they may need because for them, this is associated with the disability that does not belong to them.

By developing inclusive workforces, you are working to create a space where no matter how somebody identifies, they will have the confidence, the encouragement and will feel safe to come forward and ask for support if and when they need it.  Click here to read our blog discussing this in more detail.

We want to know how to make our events accessible

There are many ways you can make your event accessible for many disabled people with different impairments.  The most important thing you can do right now is to be as transparent as possible to the people attending your events about what access already exists.

For more information on this topic, we have written a blog.

Previous Celebrating Disability Clients Include

Department of Work & Pensions logo - clients of Celebrating Disability - Disability Awareness in the Workplace
South Western Railway logo - clients of Celebrating Disability - Disability Awareness in the Workplace
London Assembly -logo - clients of Celebrating Disability - Disability Awareness in the Workplace
University Of Winchesterlogo - clients of Celebrating Disability - Disability Awareness in the Workplace
Osborne Clarke logo - clients of Celebrating Disability - Disability Awareness in the Workplace
Illumina logo - previous clients of Celebrating Disability - Disability Awareness Support for your business
Welwyn Hatfield Borough Council logo - clients of Celebrating Disability - Disability Awareness in the Workplace
Apollo Hotel logo - clients of Celebrating Disability - Disability Awareness in the Workplace
Calshot Activities Centre logo - clients of Celebrating Disability - Disability Awareness in the Workplace
Heathrow Airport logo - clients of Celebrating Disability - Disability Awareness in the Workplace
Liberty London logo - clients of Celebrating Disability - Disability Awareness in the Workplace
Lewisham Music logo - clients of Celebrating Disability - Disability Awareness in the Workplace
Arcadis logo - clients of Celebrating Disability - Disability Awareness in the Workplace
RADA logo - clients of Celebrating Disability - Disability Awareness in the Workplace
Ministry of Housing, Communities & Local Government logo - clients of Celebrating Disability - Disability Awareness in the Workplace

Want To Know More About Celebrating Disability Disability Awareness Training?

Celebrating Disability have a variety of packages designed to explore these issues so that your business is equipped with the tools necessary to engage, welcome and support disabled people in your workplace. Get in touch today to find out how we can help you.