Disability Consultancy Packages
Did You Know?
The Purple Pound (the spending power of disabled people in the UK) is over £260 billion per annum.
"As a disabled person myself, I would much rather be in a restaurant where the accessibility isn’t perfect but I feel valued and wanted as a customer."
Celebrating Disability Can Offer In-House Support For You
Writing policies and equality statements is only the first step to the inclusive business you desire.
Engaging every employee so that they are on-board with your equality and inclusion goals is the turning point to creating workplace cultures that are truly inclusive of disabled employees and customers.
Would You Like To...
Attract disabled people and offer meaningful inclusion that will create a happy, energised & creative workforce?
Grow your business by encouraging more disabled customers to purchase your products and services?
Be a more forward thinking business that is known for being actively inclusive of employees and customers alike?
How Can Our Disability Consultancy Services Help You?
Our disability consultancy service can help with all of the above and much more. We want to ensure that disability inclusion can be firmly embedded within businesses so that every disabled person, whether a customer or an employee, can have the same equal experience as every other person your business interacts with.
By working with Celebrating Disability, you will be acquiring expertise that will ensure disabled people feel happy and welcome in your organisation.
Do you need help with any of the following?
- Policies & Statements
- Reasonable Adjustments
- Accessible Premises
- Supporting Disabled Employees
- Recruitment Processes Induction
- Developing a Great Customer Experience
Ask about Project Based Consultancy and On-Going Consultancy today.
I will be more mindful of the need for disabled people to sit where they would like to. It is not just about what is practical but also about what anyone with disabilities would like to do.
Creating A Customer Experience Everyone Can Enjoy
Did you know disabled people contribute 20% of the consumer spend every year? That's just part of the business case. Much of this money is spent in one place. Mainly because if a disabled person finds a service that is accessible and welcoming, then they will return again and again.
“Oh but that is just one person” I hear you say. On the contrary, disabled people (just as non-disabled people) don’t always want to do these things alone: go for a drink in the evening, out for a meal, on holiday, to watch a show, etc. If you lose the one customer you will probably be losing all their friends and family plus all the reviews that come along with it.
91% of all customers who are unsatisfied with a business will leave that business without saying anything. They will never return and tell all their friends and family about their bad experience. Disabled people will not settle for service where the customer experience has been compromised. Many a time, it is the subtleties that make or break an experience.
Confidence about how to talk to disabled people often creates unnecessary barriers to communication. Employees who strive to deliver the best customer experience to all customers struggle to engage with disabled people. This could be due to fear of insulting someone or saying the wrong thing.
Accessibility is only 50% of what makes a disabled person feel welcome. Another portion of what makes people feel welcome is attitude and willingness.
Our disability consultancy packages will audit the following:
- Communication Methods
- Engagement, Interaction, and Attraction
- General Accessibility
- Business Functions
Looking To Hire More Disabled People?
Businesses of all sectors are recognising the tremendous benefits that disabled people bring into their organisation when working as employees. Those benefits can range from excellent project management skills that stem from problem-solving in everyday life to attracting a more diverse range of customers.
Whilst disabled people may want to apply for the roles you are recruiting for, there are often unidentified barriers that prevent disabled candidates from successfully completing an application process. In order to ensure the best candidates are able to show off their skills and talents, you want to ensure that you doing everything possible to remove the barriers that prevent that candidate having the opportunity.
We would like to help you ensure this is a reality. Through our disability consultancy, we offer:
- Insight and strategic direction to overcome the barriers for disabled people to the recruitment process
- Support to develop these processes throughout the organisation