Our Disability Consultants Can Offer In-House Support
Are You Trying To...
Attract disabled people and offer meaningful inclusion where disabled employees can develop and grow within your business?
Develop strategies to encourage confidence when engaging and interacting with disabled customers?
Be a more forward thinking business that is known for being actively inclusive of employees and customers alike?
How Disability Consultants Work
Writing policies and equality statements is only the first step to the inclusive business you desire.
Engaging every employee so that they understand and feel involved. This is the turning point to creating workplace cultures that are truly inclusive of all employees - disabled and non-disabled.
When we offer disability consultancy services, we understand that we don't know all the answers. This is because every organisation is unique. Where appropriate, we like to engage as many internal stakeholders as possible. This does not only offer a broader insight into the strategies that will work but it also engages employees which helps ensure buy-in and commitment from everyone.
How Disability Consultants Support
Our disability consultancy service can help with the above and much more. We want to ensure that disability inclusion can be firmly embedded within businesses so that every disabled person can have the same equal experience as every other person your business interacts with. From recruitment all the way through to succession and everything in between. Disability inclusion and accessibility or not standalone projects, they need to be embedded alongside each other with equal priority to ensure true inclusion.
By working with Celebrating Disability, you will be acquiring expertise that will ensure disabled people feel happy and welcome in your organisation.
Here are just a selection of example priorities and projects our disability consultants can support with:
- Disability Inclusive Cultures
- Policies & Statements
- Reasonable Adjustments
- Workplace Community and Events
- Recruitment and Induction
I will be more mindful of the need for disabled people to sit where they would like to. It is not just about what is practical but also about what anyone with disabilities would like to do.
Did You Know?
The Purple Pound (the spending power of disabled people in the UK) is over £260 billion per annum.
Disability Consulting to Develop Customer Experience Everyone Can Enjoy
Did you know disabled people contribute to 20% of the consumer spend every year? That's just part of the business case. Much of this money is spent in one place. Mainly because if a disabled person finds a service that is accessible and welcoming, then they will return again and again.
“Oh but that is just one person” I hear you say. On the contrary, disabled people (just as non-disabled people) don’t always want to do these things alone: go for a drink in the evening, out for a meal, on holiday, to watch a show, etc. If you lose the one customer you will probably be losing all their friends and family plus all the reviews that come along with it.
91% of all customers who are unsatisfied with a business will leave that business without saying anything. They will never return and tell all their friends and family about their bad experience. Disabled people will not settle for service where the customer experience has been compromised. Many a time, it is the subtleties that make or break an experience.
Lack of confidence when talking to disabled people often create a necessary barriers to communication. Employees who strive to deliver the best customer experience to all customers but struggle to engage with disabled people can inadvertently create unnecessary barriers.
Accessibility is only 50% of what makes a disabled person feel welcome. Another portion of what makes people feel welcome is attitude and willingness. Celebrating Disability's disability consultancy service will work with you to review your Front of House business processes and standards to ensure disability inclusion is it the heart of everything your employees do.
We will work with you on the following:
- Communication Methods
- Attraction, Engagement and Interaction
- General Accessibility
- Business Functions
- Training and Development
Looking To Hire More Disabled People?
Whilst disabled people may want to apply for the roles you are recruiting for, there are often unidentified barriers that prevent disabled candidates from successfully completing an application process. In order to ensure the best candidates are able to show off their skills and talents, you want to ensure that you doing everything possible to remove the barriers that prevent that candidate having the opportunity.
We would like to help you ensure this is a reality. Through our disability consultancy, we offer:
- Insight and strategic direction to overcome the barriers for disabled people to the recruitment process
- Support to develop these processes throughout the organisation