Our auditing services are designed to support businesses at all stages of their disability inclusive journey. Sometimes the hardest step is knowing where to start. With a Celebrating Disability audit in hand, you can stop wondering and start doing.

A few examples of where our audits can provide clarity:

• Communication Methods
• Customer & Employee
• Experience
• Physical Premises
• Online Presence

When you know that changes need to happen but not quite sure where to start, we have the solution.

What experience does a disabled customer or member of staff have when entering your building and using the facilities? Is the interaction between your staff and a disabled customer a satisfying experience?

Are all your facilities inclusive and accessible?

Do your employees feel confident and knowledgeable to help your disabled customers and colleagues with their enquiries? Sometimes, the barriers to inclusion are not always as hard to rectify as people think.

In some cases, it could be as easy as positioning the tables in a meeting room slightly differently or, dimming the lights in the reception area for people with heightened sensitivity.

What experience does a disabled customer or member of staff have when entering your building and using the facilities? Is the interaction between your staff and a disabled customer a satisfying experience?

Many businesses fall into the trap of thinking that if they are meeting disability equality legislation, then they are accessible for disabled people. This is not always the case as, just because your building may have a lift, does not mean your potential disabled customers feel welcome.

Your employees need to have the confidence to know how to talk to disabled people in a way that they don’t feel embarrassed or awkward.

You need to make sure that you’re disabled customers and employees can access all your information so that everyone is up-to-date with the information you would like them to have.

Having disability awareness throughout your business will ensure that every disabled customer or employee who talks to any of your staff has the same experience as a non-disabled person and that your staff feel confident to help the person get what they need.

Our inclusion audit will help you do just that. We will audit your physical premises, your communication methods and your websites to ensure that every disabled person visiting your business can have a positive experience.

Our disability inclusion audits are available for every budget so contact us to find out more.

For social venues, having an understanding of what it is like to experience a venue from a seated position will help you to think about what can be changed to support your disabled customers to have a good experience.

When a disabled customer is comfortable in your venue and can comfortably use all the facilities, you are more likely to sustain them for a long period of time. In turn, they will tell their friends and family about the great experience they had at your venue.

Being an inclusive business or organisation is an almost universal necessity and with today's climate, it can be costly to ignore. By creating a more inclusive business or organisation that truly understands and caters for the needs of disabled people, you are ensuring that you have the right foundations for growth moving forward.