FAQs

Frequently Asked Questions

Here are some of the questions that real clients and visitors have asked Celebrating Disability.  If you have a question you'd like answered, get in touch.

How will my business benefit from Disability Awareness Training?

There are two major benefits from Disability Awareness Training.

Non-disabled people often feel uncomfortable around disabled people because they do not know how to start an interaction. Supporting your employees to feel competent and confident when interacting with disabled employees will increase loyalty and productivity which leads to business growth.

Training employees to know how to overcome the barriers faced by disabled customers shows the customer they are valued. This increases your chance of repeat business and positive recommendations.

As Richard Branson said: Take care of your employees and they will take care of everything else.



Disability awareness is such a minefield. Where do I start?

It can seem like a minefield but it doesn't have to be. The reason we have training sessions is to remove the unknown surrounding the subject. This ensures every person will be treated equally and fairly.

Starting with an overview of disability would give an insight into what disability is and is not. It offers insight into the barriers that disabled people face and helps plot possible solutions.<p> After developing a clearer overview, you will be more prepared to explore specific areas. <p>To find out more about Celebrating Disability's ‘Disability Awareness Training’, <a href="/training-workshops/">click here. </a>
<p><p>See also: <p>"Why does my company need Disability Awareness Training?"</p>



We don't have any disabled people in our organisation.  So, why would we need your services?

Disabled people make up 20% of the UK population, so the likelyhood is that you are employing disabled people.  Disability is not always visible. When you see somebody in a wheelchair or walking with a limp, it is easy to identify them as being disabled.

However, a lot of disabled people have hidden disabilities (ie, disabilities that cannot be seen) Employees do not always disclose to their employer that they are disabled. Sometimes this is be due to not being aware themselves or fear of repercussion.

Implementing certain processes that support your employees regardless of disability, will support everyone and create an environment that will help those disabled employees you did not know you had. It will also demonstrate that you are an approachable employer.

See also:

"We don't have any disabled customers"

"Disability awareness is such a minefield. Where do I start"

We don't have any disabled people customers


Why not? Disabled people make up 20% of the population. However, as stated above, not all disability is obvious.

If you work in a leisure venue (i.e, a gym, a shopping centre, a hotel, a restaurant or bar) and you are not seeing physically disabled customers, consider your accessibility.
Are disabled people able to access your facilities? By that, think about toilets, equipment, reception area, the building, both internal and external, rooms, dining options, floor space...

We offer inclusion audits to help you with the above. Click here.

See also:

"We don't have any disabled people in our organisation"

We need to be hiring more disabled people. The problem is, we don't know where to start


Where do you advertise your roles? Some businesses recruit in specific areas that they know will attract specific candidates. While this method has its advantages, it may mean that you are not necessarily going to target disabled people. By advertising your roles on websites and in publications known to disabled people, you will attract a wider audience.

Is your application process accessible for disabled people? Modern technology has enabled most applications to be completed online or via a downloadable application form. Whilst these systems are time and cost effective, they can create certain barriers.

Another element to consider would be your business' brand awareness. Does your company demonstrate a positive attitude to equal opportunities? If you have a reputation of being inclusive, supportive and diverse, you will naturally attract candidates who will benefit from such workplace environments.

To find out more about creating an inclusive application process and to discuss your options, get in touch.

Can you tell me about some of the benefits of hiring a disabled people?


It is a common misconception that disabled employees will absorb more resources. In actual fact, only 4% of reasonable adjustments (adjustments made to a workplace to support disabled people) have a financial implication. Even then, there are funding streams that can be tapped into to support an employer with the cost.

Employing disabled people does not necessarily have to take up any extra time. If the right reasonable adjustments are provided, the individual is likely to be able to get on with the job at hand.

You should never make assumptions about an employee's requirements. Strive to have an open conversation with your employee and their manager about the support they need. More often than not, the individual will have a fair idea of what they require.

Read our blog here.

Why is Web Accessibility is so important?


£14.7 billion is spent by disabled people online every year. However, 71% click away from inaccessible websites.

Upgrading your website to be accessible is not as challenging as you may imagine. Implementing a few relatively easy solutions can mean that customers with a variety of access needs will be free to explore and ultimately, shop.

Our consultancy packages can help you when creating accessible websites.

How do I talk to/greet a disabled person?


Like you would talk to or greet anyone else. If somebody has a physical disability and you are unsure of the action to take, allow them to lead.

A 'hello' is always a good place to start!

We been doing this ourselves for years, we don't need any help from you


If your in-house training already includes disability awareness and inclusion, excellent!

It is always useful to get a fresh perspective. We want to collaborate with you to extend your offering. Disability is evolving, because it is all about people.

Click here to see what others have said about our training.

See also:

"Why does my company need disability awareness training"

"Disability awareness is such a minefield. Where do I start"

I already know about the Equality Act 2010


Legislation is essential but whilst it explains what should be done, it does not always explain why you should be doing it.

Celebrating Disability sessions are designed to support you to understand the why, along with the what. Although we touch a little on legislation, it is not the main focus because it is more important to understand the reasons behind the laws and to come up with practical solutions that will work for your business.

Click here to find out more about Celebrating Disability training.

See also:

"What is the Social Model of Disability"

What is the Social Model of Disability?


The Social Model of Disability is a philosophy that states that it is not the impairment that disables but society. In other words, it is not the fact that a physically disabled person cannot climb stairs that stops them from getting to the second floor. Instead it is the fact that the stairs exist.

Many Celebrating Disability training sessions touch on this subject.  We also have blogs discussing the concept in more detail.

Want To Know More?

Contact us today for a friendly and impartial chat about how we can help your business or become more inclusive and disability confident.
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