Transcript
going out to eat should be a special occasion part of the experience is being welcomed to the restaurant and enjoying
the atmosphere as you start your evening disabled people often encounter situations where there are barriers to
accessibility sometimes venues and services attempt to address this
in this example although it’s possible for everyone to access this restaurant the experience of the disabled person is
very different it is uncomfortable both physically and emotionally
the building itself is technically accessible but the experience and atmosphere are not
just because it’s accessible it doesn’t mean it’s inclusive in other words just because the disabled person can visit
the restaurant it doesn’t mean they would want to if the experience does not make them feel welcome and valued
this example helps us to understand the difference between accessibility and inclusion in simple terms accessibility
means you can inclusion means you want to the opportunity is there for somebody to
do the bare minimum inclusion means the individual feels thought about as part of the overall experience
when we’re somewhere unfamiliar we have to rely on different types of communication to navigate this new
setting communication barriers can make it difficult for people to access and
interact with Services leading to frustration confusion and isolation in order for communication to be
accessible and inclusive it should be clear direct and easy to understand it should be available in multiple formats
so that all users have Equity of access sometimes this also includes taking the time to assist others as they access
information in the workplace everybody should have equal access to information
lack of consideration of potential barriers prevent disabled people from fully taking part
in this scenario by not looking at the person they are addressing and talking too fast the people in the meeting are
excluding their deaf colleague as he is unable to read his colleagues lips in this case this leads to him being
excluded from an opportunity all three scenarios were accessible but they were not inclusive leading to
frustration and inequality being inclusive is about enabling Equity of access in order for the opportunity to
be equal what can you do in your workplace to make an experience inclusive and not just accessible