Celebrating Disability will never release information about customers or business partners to any other person or organisation unless we have your permission or are permitted or required by law to do so.
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, subscribe to a newsletter, respond to a survey, book an individual session, fill out a form, use Live Chat, open a Support Ticket or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalise your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To send periodic emails regarding your order or other products and services.
- To follow up with them after correspondence (live chat, email or phone inquiries)
- To provide data on the service you have opted for
Training Feedback
Celebrating Disability have partnered with ClarityCX to provide personalised survey data to delegates and clients who have opted in to receive the service.
Recipient information shared with ClarityCX is limited to:
- Name
- Email Address
This information is collected to enable ClarityCX to provide customer feedback services relating to the client’s business. The information is held within the 3rd party tool SurveyMonkey. SurveyMonkey uses servers based in the US, their full privacy information can be found at: https://www.surveymonkey.com/mp/policy/privacy-policy/
Survey respondents will also have their IP address recorded; this is used to manage and analyse the number of responses received from the same location.
We hold survey responses for a period of up to 18 months, to enable annual reporting services. Information and responses may be deleted prior to this, once the client has confirmed all the required reports and analytics have been received.
Any customer contact information provided to ClarityCX is deleted after the closing date of the survey in question.
How do we protect your information?
We do not use vulnerability scanning and/or scanning to PCI standards.
We only provide articles and information. We never ask for credit card numbers.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognise your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
- Understand and save user’s preferences for future visits.
- Keep track of advertisements.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browsers differ, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some features will be disabled. It won’t affect the user’s experience that makes your site experience more efficient and may not function properly.
However, you will still be able to place orders.
Third-party disclosure:
We do not sell or trade to outside parties your Personally Identifiable Information.
Survey Recipients
With client consent, we collect delegate details to ascertain service feedback. Information in the form of surveys and, if appropriate, how-to guides are sent to the delegates ahead of training sessions taking place. Feedback surveys are requested from delegates after training has ended. Information we will require to contact delegates will be:
- Name
- Email Address
This information is collected to enable Celebrating Disability to disseminate see above. The information is held within the 3rd party tool Google. Their full privacy information can be found at https://support.google.com/adspolicy/answer/54817?hl=en
Survey respondents will also have their IP address recorded; this is used to manage and analyse the number of responses received from the same location.
Any customer contact information provided to Celebrating Disability and ClarityCX is deleted after the closing date of the survey in question.
Third-party links:
We do not include or offer third-party products or services on our website.
Google:
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
We have implemented the following:
- Remarketing with Google AdSense
- Google Display Network Impression Reporting
- Demographics and Interests Reporting
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
The following is a list of possible cookies and data collected when using Celebrating Disability. Please refer to each service’s privacy policy for more information on the exact types of data collected:
- Google Analytics: _ga, _gid and _gat_gtag cookie data kept 54 months
- Google Adwords: _gtag, _ide, _dsid
If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites.
- Disable Cookies in Chrome
- Disable Cookies in Firefox
- Disable Cookies in Safari
- Disable Cookies in Internet Explorer
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA, we agree to the following:
- Users can visit our site anonymously.
- Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
- Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.
- You will be notified of any Privacy Policy changes on our Privacy Policy Page.
Can change your personal information:
- By emailing us
- By calling us
How does our site handle Do Not Track signals?
We honour Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioural tracking?
It’s also important to note that we allow third-party behavioural tracking.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices:
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email within 1 business day.
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
- Not use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at esi.hardy@celebratingdisability.co.uk and we will promptly remove you from ALL correspondence.
Contacting Us:
If there are any questions regarding this privacy policy, you may contact us using the information below.
Terms and Conditions
These Terms and Conditions apply to individual places booked on online training sessions delivered by Celebrating Disability Limited, referred to below as Celebrating Disability.
By completing payment for a training session, the person making the booking confirms that they have read and accepted these Terms and Conditions.
1. Booking and payment
Places cost £300 plus VAT per attendee and must be paid for in full at the time of booking.
Bookings may be made by an attendee or by another person or organisation on their behalf. The person making the booking is responsible for providing accurate attendee details, including a valid email address.
Attendees must be aged 18 or over.
2. Cancellations and refunds
Where the person purchasing the training is legally classed as a consumer, their statutory cancellation rights apply, including any applicable cooling off period.
Once any applicable statutory cancellation period has ended, bookings are non refundable.
If the training is due to take place during a statutory cancellation period, additional provisions may apply where the purchaser asks Celebrating Disability to provide the service during that period.
A place may be transferred to another attendee. Please contact Celebrating Disability before the session to arrange this.
Moving a booking to a different training date is not an automatic entitlement but may be agreed with Celebrating Disability in individual circumstances.
Failure to attend a booked session does not entitle the attendee or purchaser to a refund.
3. Cancellation or changes by Celebrating Disability
Celebrating Disability may make reasonable changes to the content, exercises, structure or trainer where necessary. These changes will not alter the advertised learning outcomes of the session.
Where necessary, another suitably experienced Celebrating Disability trainer may deliver the session.
If Celebrating Disability needs to cancel or reschedule a session, an alternative date will be offered. Where the attendee cannot attend and no reasonable alternative can be agreed, the purchaser will be entitled to a refund.
Celebrating Disability also reserves the right to refuse or cancel an individual booking where there is a reasonable basis for doing so, including suspected fraudulent payment or previous serious inappropriate behaviour. Where Celebrating Disability cancels an individual booking before the session, the payment for that booking will be refunded.
4. Circumstances outside our control
Celebrating Disability will not be responsible for delays, disruption or failure to deliver a session where this is caused by circumstances genuinely outside our reasonable control.
Where such circumstances prevent a session from taking place, Celebrating Disability will aim to reschedule the session or offer a reasonable alternative. If the attendee cannot attend the alternative offered and no reasonable alternative can be agreed, the purchaser will receive a refund of the session fee.
Celebrating Disability will not be liable for additional losses or costs arising solely from circumstances outside its reasonable control, except where liability cannot legally be excluded.
5. Joining the session
Training is delivered online using Microsoft Teams.
Attendees are responsible for ensuring they have a suitable device, internet connection and access to Microsoft Teams. Celebrating Disability cannot be responsible for an attendee being unable to participate because of problems with their own equipment, connection or technology.
Joining information will be sent to the email address supplied at booking. It is the responsibility of the person making the booking to provide an accurate email address and ensure the attendee receives the joining information.
6. Accessibility and reasonable adjustments
Celebrating Disability is committed to making its training accessible.
Information about how sessions are structured and how to tell us about access requirements or reasonable adjustments can be accessed on the Accessibility In Sessions page.
Attendees who intend to use AI transcription, meeting bots or other automated access tools should let Celebrating Disability know in advance.
7. Recording
A session may be recorded where this is required for accessibility purposes. Attendees will be informed about recording in advance. Recordings made for accessibility purposes will be retained for up to one month and then deleted.
Separate permission will be sought from attendees before recordings or identifiable contributions are used for marketing purposes.
Where permission has been given for marketing use, recordings may be retained for ongoing marketing purposes in accordance with Celebrating Disability’s Privacy Policy and applicable data protection requirements.
8. Certificate of Completion
A Certificate of Completion is available to attendees who complete at least 75% of the training session.
Booking or paying for a place without meeting this attendance requirement does not qualify the attendee for a certificate.
9. Behaviour
Celebrating Disability aims to provide a respectful and inclusive learning environment.
Celebrating Disability reserves the right to remove an attendee whose behaviour is disruptive, discriminatory, abusive or otherwise seriously inappropriate.
An attendee removed from a session for these reasons will not be entitled to a refund.
10. Training information and advice
The training provides general information, practical guidance and opportunities to explore approaches to disability inclusion in the workplace.
Information provided during the session is advisory and does not constitute legal advice.
Where a particular workplace situation is discussed, any approaches or options explored during the session are for consideration only. The attendee and their organisation remain responsible for deciding what action is appropriate in their particular circumstances and for complying with their own policies, procedures and decision making processes.
Celebrating Disability will provide the training with reasonable care and skill. Celebrating Disability is not responsible for losses resulting from decisions or actions taken by attendees or their organisations where those losses are not caused by a breach by Celebrating Disability of its legal obligations.
Nothing in these Terms and Conditions excludes or limits any liability that cannot legally be excluded or limited.
11. Intellectual property
Training content and presentation slides created by Celebrating Disability remain the intellectual property of Celebrating Disability Limited.
Presentation slides are not supplied to attendees and must not be copied, reproduced or recorded without permission.
Handouts and resources specifically provided to attendees may be used by attendees and shared internally with colleagues.
They must not be sold, publicly republished or used to deliver training to other people without prior permission from Celebrating Disability.
12. Personal data
Personal information provided when booking or participating in training will be handled in accordance with Celebrating Disability’s Privacy Policy.
The Privacy Policy is available on the Celebrating Disability website and provides further information about how personal information is collected, used, stored and protected.
13. Governing law
These Terms and Conditions are governed by the laws of England and Wales.
Any statutory rights that apply to an individual purchasing as a consumer are unaffected by these Terms and Conditions.