An Unexpected Trip
Where My Journey Begins…. I recently attended an event in London. The details about where the event was held were quite sketchy. Once I arrived at...
Category: Welcoming Disabled Customers
Welcoming disabled customers focuses on how organisations create accessible and inclusive experiences for disabled people. This category explores how to remove barriers in customer journeys, improve accessibility in services, and ensure disabled customers are supported in practice. It covers communication, environment, and service design, helping organisations create inclusive experiences from the start.
Using the Experiences of Disabled People to Create a Better Service for Everyone
Creating a better service for everyone On a personal note, there are so many occasions (about 4 or 5 a day) where I think “a...
Inclusive Design – Designing For All
Recently I have been experiencing for myself the frustrations faced when going to buy a product. Thinking the product will enhance my independence however, often...
Does Your Business Really Need to be Accessible?
Well, the short answer is: Yes! Absolutely. Without a doubt Every single business in every single sector needs to be inclusive of disabled people: Disabled...
Not Another Wheelchair User
The Situation As a wheelchair user and a non-driver, I rely heavily on the train service to maintain relative independence. I consciously chose to live...
Disability Equality – The Overlooked Essential for Any Business
It costs to overlook disability Along with the other supplier processes that you need such as HR, Business Development and Sales, Disability Equality is an...
The Value of Disability Inclusion
In This Blog: Esi, Managing Director of Celebrating Disability tells a little of her personal story that led her to advocating for disability inclusion. She...
Disabled Toilets – Getting It Right for Your Customers
Disabled toilets are not only about extra space Disabled toilet (or accessible toilet – distinction of language can be found at this category). For many...
Disabled Customers – Don’t Ignore Them
The importance of web accessibility to disabled customers I received an email the other day from a person I met at an exhibition. We had...
Making Your Shop Disability Accessible
In This Blog: Making sure that every disabled shopper finds your shop accessible will mean that they stay longer and spend more money. Here are...